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How to Reset Hikvision Password: Using SADP Tool and XML Files

  • Writer: Administrator A
    Administrator A
  • Jan 19
  • 3 min read

How to Reset Hikvision Password: Using SADP Tool and XML Files

Resetting a Hikvision password via the SADP (Search Active Device Protocol) tool is the industry-standard method when you have no recovery email or security questions. This process involves exporting a "request" file and importing an "encrypted" response file from Hikvision technical support.


Note: This process must be done in one sitting. Do not reboot your NVR or close the SADP tool once you have exported the file, or the reset will fail.


Step 1: Export the XML Request File

  1. Download SADP: If you haven't already, download the latest version of the SADP Tool from the Hikvision official website and install it on a PC.


  2. Connect to the Network: Ensure your computer is plugged into the same router or switch as your Hikvision NVR/Camera.

  3. Find the Device: Open SADP. It will automatically scan your network. Check the box next to the device you want to reset.


  4. Initiate Reset: Click "Forgot Password" in the bottom right corner of the software.

  5. Export the File: In the pop-up window, select the "Export" button. Choose a location on your computer (like your Desktop) to save the file. It will be named something like DeviceKey.xml.

Step 2: Send the File to Hikvision

You now need to send this file to a human technician who can generate a secure unlock key for you.

  1. Take a Photo: Take a clear photo of the label/sticker on the physical camera or NVR (which shows the Serial Number and Model).

  2. Email Support: Send an email to Hikvision Technical Support or your local distributor.

    • Subject: Password Reset Request - [Your Device Model]

    • Attachment: The DeviceKey.xml file you just exported + the photo of the device label.

  3. Wait for the Reply: Within a few hours (during business hours), you will receive an email back with a new file, usually named Encrypt.xml.

Step 3: Import the XML and Reset

  1. Import the File: Go back to the SADP tool (which should still be open). Under the "Step 2" section of the Forgot Password window, select "Import File."

  2. Select the File: Click the folder icon and select the Encrypt.xml file you received from support.

  3. Set New Password: Type in a new, strong password (at least 8 characters, including numbers and letters) and confirm it.


  4. Confirm: Click "Confirm." If successful, you will see a message saying "Reset Password Succeeded."

Why Did the Reset Fail?

If you get a "Reset Failed" error, check these three common issues:

  • The Power Cycle: If the NVR was turned off or rebooted between Step 1 and Step 3, the XML file becomes invalid. You must start over.

  • The Time Limit: The encrypted file provided by support is typically only valid for 24 to 48 hours.


  • Network Mismatch: Ensure your laptop is not on Wi-Fi while the NVR is on Ethernet. For the best results, both should be hardwired to the same switch.

Expert Hikvision Support in Cleveland

Resetting Hikvision passwords can be a slow process because it requires waiting for a manufacturer response. If you're in a hurry or can't get the SADP tool to detect your devices, Cleveland Security Cameras can help.

As an authorized installer, we have direct channels to bypass long wait times and can perform on-site hardware resets or network re-configurations to get your security system back online immediately.

Contact Our Team

 
 
 

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