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How to Reset Hanwha (Samsung) Password: Recovery Guide for Wisenet Cameras

  • Writer: Administrator A
    Administrator A
  • 6 days ago
  • 2 min read

How to Reset a Hanwha Wisenet Password: Recovery Guide

If you have lost the password for your Hanwha (formerly Samsung Wisenet) camera or recorder, there is no "master password" or back-door recovery. For security reasons, the only way to regain access is a full factory reset.

Here is the step-by-step guide to resetting Hanwha devices in 2026.

1. Resetting Hanwha IP Cameras (Physical Button)

Nearly every Hanwha IP camera features a physical initialization button.


  • Locate the Button:

    • Dome Cameras: Usually requires removing the outer dome cover. The button is on the main camera module.


    • Bullet/PTZ: Often found behind a small waterproof flap or rubber seal on the bottom or back of the unit.


  • The Procedure:

    1. Ensure the camera is powered on and fully booted.


    2. Press and hold the Reset Button for 5 to 10 seconds.


    3. Release the button once the status LED flashes amber or the camera reboots.

  • Initial Login:

    • The IP address will revert to its default (usually 192.168.1.100).


    • Use the Wisenet Device Manager to find it.


    • Username: admin

    • Password: You will be forced to create a new secure password upon your first login.


2. Resetting Hanwha NVRs and DVRs

If you are locked out of your recorder, the process typically requires a monitor and the physical unit.

  • Using the Reset Hole:

    1. Locate the small, recessed pinhole (usually on the back panel labeled "RESET").


    2. Use a paperclip to press and hold the button for 5 seconds while the unit is on.


    3. The unit will beep and reboot to the initial "Setup Wizard."

  • Using the Remote Control (Older Models):

    • Some legacy Hanwha/Samsung recorders can be reset using a specific key sequence on the IR remote. If you still have the original remote, check the back for a sequence like FREEZE -> ALARM -> FREEZE -> ... which triggers a factory default prompt.


3. Software Reset (Wisenet Viewer)

If you can access the software but just need to clear a specific user, you can sometimes "initialize" settings through the Wisenet Device Manager or Wisenet Viewer.

  • In Device Manager, select the camera, click "Credential," and choose "Change Password." If the camera is in a "Need Password" state (factory default), you can set it here without knowing the old one.


Need Expert Help with Your CCTV System?

If the physical reset button isn't responding or you have multiple cameras that need reconfiguration, our technicians can help. We provide on-site diagnostics and full system re-integration to ensure your property remains protected.

For professional CCTV installation, maintenance, and technical support:

Phone: 216-333-8245

 
 
 

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